2015-18 QX60 CVT Warranty Extension Reinstatement Request
2015-18 QX60 CVT Warranty Extension Reinstatement Request
In an effort to ensure customer satisfaction and demonstrate our confidence in continuously variable transmissions (CVTs), and to address customer concerns including those expressed by customers through litigation, INFINITI has extended the warranty coverage on the CVT of certain 2015-18 QX60 vehicles.
Owners that have opted out of the class action settlement will have their warranty extensions voided pursuant to their request to be excluded from the settlement remedy.
If you are a class member and believe that your warranty extension has been incorrectly voided, please complete the attached form, provide the necessary documents listed on the form and submit those documents for review.
In an effort to ensure customer satisfaction and demonstrate our confidence in continuously variable transmissions (CVTs), and to address customer concerns including those expressed by customers in class action litigation, INFINITI will extend the warranty coverage on the CVT assembly including: internal CVT components, gaskets, and seals, CVT control valve body, torque converter, cooler kit (if applicable) and reprogram of the Transmission Control Module (TCM), on the effected vehicles from its original duration of 72 months/70,000 miles to 96 months/94,000 miles (whichever occurs first).
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INFINITI has issued this extended warranty in an effort to assure customer satisfaction and demonstrate our confidence in Continuously Variable Transmissions (CVTs) as well as to address customer concerns, including those that were raised by customers through litigation.
Please submit your reinstatement form via email or fax by downloading and completing the form linked here.
Please note this form IS NOT for reimbursement claims. Please see the website listed below to submit a reimbursement claim. For extended warranty reinstatement, the estimated processing time is within 30 days from the date INFINITI receives your request.
Additional information regarding the settlements is available at the website and phone number below that correspond to your vehicle:
www.RoguePathfinderQX60CVTSettlement.com Phone: 1-855-786-1043
Address:
INFINTI Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-662-6200 (prompt 7)
Hours of operation:
7am – 7pm (CT) Monday – Friday