2013-2014 JX & QX60 CVT Warranty Extension
2013-2014 JX & QX60 CVT Warranty Extension
OWNER NOTIFICATION – 2013-2014 JX & QX60 Warranty Extension
Infiniti would like to thank you for choosing to drive an Infiniti [JX35, QX60]. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle’s output to your driving style.
While Infiniti is proud to offer this advanced technology on this model, we have become aware that certain owners of some [2013, 2014] [JX35, QX60] vehicles equipped with CVTs have expressed concerns about the long-term durability and repair costs of their CVTs. We take these concerns seriously. We strive to enhance vehicle performance and durability, and have made substantial improvements to our CVTs over the years.
To demonstrate our confidence in this technology, Infiniti will extend the warranty coverage for your Continuously Variable Transmission assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 6 years/70,000 miles to 8 years/94,000 miles, whichever comes first. Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Infiniti’s New Vehicle Limited Warranty continue to apply. This CVT warranty extension is being provided as an owner satisfaction effort to address owner concerns, including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. Prior to the final approval, Infiniti will make any necessary repairs that would be covered under the extended CVT warranty.
In addition to the warranty extension, Infiniti will reimburse clients who have previously paid to repair or replace their CVT, if the repairs would have been covered under this new extended warranty.
What You Should Do
This new, extended warranty coverage for CVT repair or replacement is effective immediately. This is no further action required on your part. The [JX35, QX60].with the Vehicle Identification Number listed at the top of this page is covered by this extended CVT warranty. If you seek coverage for a repair under this extended warranty, you will need to bring your vehicle to an authorized Infiniti retailer. The factory-trained technical staff at the Infiniti retailer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, you can visit www.InfinitiAssist.com or contact Infiniti Consumer Affairs at 1-800-662-6200 or visit http://www.infinitiusa.com.
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask you to visit www.InfinitiAssist.com, download the reimbursement claim form and follow the instructions on the website.
Thank you for choosing Infiniti. At Infiniti, we strive daily to deliver an exceptional ownership experience that will earn your confidence and trust. We are committed to doing the right thing by standing behind our products, and look forward to a long relationship that you find satisfying and rewarding.
***The warranty extension applies to all non-hybrid 2013 JX35 manufactured between March 15, 2013 and June 14, 2013 and 2014 non-hybrid QX60 manufactured between May 16, 2013 and
September 20, 2014. Warranty coverage will be determined by your retailer based upon individual VIN.
FAQs - 2013-2014 JX & QX60 Warranty Extension
Infiniti will begin notifying owners in December 2016, advising them of the warranty extension.
Yes. This an extension of the Warranty
This warranty extension is being conducted for customer satisfaction purposes. There is no basis for replacing or repurchasing the vehicle.
No, any authorized Infiniti dealer is able to perform this diagnostic software update.
You may be eligible for reimbursement for any repairs that were previously performed for this issue. Full details are provided on this web site.
A total of 50,083 vehicles are potentially included.
Yes. Certain 2013 and 2014 Pathfinder vehicles may also be eligible to receive an extended warranty.
You may also submit your reimbursement form via email or fax by downloading and completing the following form:
Infiniti Client Services
PO Box 685003
Franklin, TN 37068-5003
Hours of operation: 7am – 7pm (CT) Monday – Saturday