2014-2017 INFINITI QX60 Hybrid Powertrain Control Module (HPCM) Reprogram

INFINITI has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2014-2017 INFINITI QX60 Hybrid vehicles.

The Hybrid Powertrain Control Module (HCPM) on certain 2014-2017 INFINITI QX60 Hybrid vehicles may contain software that could cause an engine stall under certain conditions. In the event of bearing damage, the HPCM detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.

To verify if your vehicle is included in this or any other INFINITI campaign, please click here.

Remedy:
Software is now available to repair affected vehicles. The INFINITI retailer will reprogram the HPCM with updated software to enable EV only operation in the event of failsafe mode activation, at no cost for labor.

This free service should take less than an hour to complete. However, your INFINITI retailer may require the vehicle for a longer period of time based upon their work schedule.

For help finding a retailer, please feel free to use our Retailer Locator.

Reimbursement:
If you have previously paid for repairs related to this issue, you may be eligible for reimbursement of the related expenses. Please visit the Reimbursement Form tab listed within this campaign site, access the reimbursement claim form, and follow the instructions on the form, including submission of the following documents.

The following information will be needed for reimbursement review.

Repair order(s)
Proof of payment [may be on repair order (s)]
Proof of vehicle ownership if repair is over $1,000

Yes.

The Hybrid Powertrain Control Module (HCPM) on certain 2014-2017 INFINITI QX60 hybrid vehicles may contain software that could cause an engine stall under certain conditions.

In the event of bearing damage, the Hybrid Powertrain Control Module (HPCM) detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.

Your INFINITI retailer will replace the lower steering shaft. This repair will be performed free of charge.

Retailers will reprogram the Engine Control Module (ECM) with updated software to enable Electric (EV) only operation in the event of failsafe mode activation.

INFINITI sent owners of all potentially affected vehicles an interim notification letter in December 2021, via U.S. Mail.
INFINITI will begin sending owner notification letters to all potentially affected vehicles inviting them to have the remedy completed in March 2022 via U.S. Mail.

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible.

No.

Please consult your retailer for alternate transportation availability while your vehicle is being serviced.

No, the remedy will be performed for the customer free of charge for parts and labor.

No, any authorized INFINITI retailer is able to perform the recall campaign.

For help finding a retailer, please feel free to use our Retailer Locator.

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Certain Model Year 2014-2017 INFINITI QX60 Hybrid vehicles are affected.

If you have previously paid for repairs related to this issue on your 2014-2017 INFINITI QX60 Hybrid vehicle and INFINITI did not cover the cost of the repair, you may submit your reimbursement form via email or fax by downloading and completing the following form including submission of the documents listed below:

Repair order(s)
Proof of payment (may be on repair order (s)
Proof of vehicle ownership if repair is over $1,000

Address:
INFINTI Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-662-6200 (prompt 7)

Hours of operation:
7am – 7pm (CT) Monday – Friday