2017 QX30 Steering Column Lower Joint Reimbursement Request
2017 QX30 Steering Column Lower Joint Reimbursement Request
INFINITI has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2017 INFINITI QX30 vehicles.
Due to a manufacturing issue at the supplier, the steering shaft on certain INFINITI QX30 vehicles might not meet specifications. In this condition, movement between the universal joint bearing and the bore hole in the steering shaft might occur. This movement could potentially lead to noises and an imprecise steering feel. The bearing could separate from the universal joint and the ability to steer the vehicle could be impaired, increasing the risk of a crash.
To verify if your vehicle is included in this or any other INFINITI campaign, please click here.
Remedy:
Please contact your local INFINITI retailer for immediate service and instructions on how to transport your vehicle to the retailer if your vehicle experiences any of the following conditions:
- Increased play in the steering shaft
- Increased steering noise
- Imprecise steering feel
A rental vehicle will be available upon request until parts are available.
Even if your vehicle does not experience any of the conditions listed above, please contact your INFINITI retailer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=PG1CF
For help finding a retailer, please feel free to use our Retailer Locator.
Reimbursement:
If you previously paid to have your lower steering column shaft replaced and INFINITI did not cover the cost of the repair, you may be eligible for reimbursement for the related expenses with proper documentation. Please contact the INFINITI Consumer Affairs Department at 1-888-833-3216 for more information. The following information will be needed for reimbursement review.
- Repair order(s)
- Proof of payment [may be on repair order (s)]
- Proof of vehicle ownership if repair is over $1,000
Yes.
Due to a manufacturing issue at the supplier, the steering shaft on certain INFINITI QX30 vehicles might not meet specifications.
In this condition, movement between the universal joint bearing and the bore hole in the steering shaft might occur. This movement could potentially lead to noises and an imprecise steering feel. The bearing could separate from the universal joint and the ability to steer the vehicle could be impaired, increasing the risk of a crash.
Your INFINITI retailer will replace the lower steering shaft. This repair will be performed free of charge.
This free service should take up to one (1) hour to complete but your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule or if the vehicle repair is sublet to an alternate repair facility.
INFINITI will begin sending notifications to owners of all potentially affected vehicles in July 2021 via U.S. Mail.
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
No.
Please consult your retailer for alternate transportation availability while your vehicle is being serviced.
No, the remedy will be performed for the customer free of charge for parts and labor.
No, any authorized INFINITI retailer is able to perform the recall campaign.
For help finding a retailer, please feel free to use our Retailer Locator.
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Model Year 2017 QX30 vehicles.
If you previously had to replace your steering column lower joint on your model year 2017 QX30 and INFINITI did not cover the cost of the repair, please submit your reimbursement form below:
You may submit your reimbursement form via email or fax by downloading and completing the following form including submission of the documents listed below:
- Repair order(s)
- Proof of payment [may be on repair order (s)
- Proof of vehicle ownership if repair is over $1,000
Address:
INFINTI Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-662-6200 (prompt 7)
Hours of operation:
7am – 7pm (CT) Monday – Friday