MY03-MY17 Evaporative Emission Vapor Vent Tube Warranty Policy Enhancement
MY03-MY17 Evaporative Emission Vapor Vent Tube Warranty Policy Enhancement
Dear INFINITI Owner,
INFINITI is committed to providing the highest levels of product quality and client satisfaction. With that in mind, INFINITI is contacting you regarding a warranty enhancement for the evaporative emission vapor vent (EVAP) tube in your vehicle.
Reason for Warranty Enhancement
In very rare circumstances, a complete blockage could develop in the EVAP tube located between the fuel tank and the evaporative emission canister. Your vehicle’s On-Board Diagnostic (OBD) system may not always detect complete EVAP tube blockage.
What INFINITI is Doing
The emission warranty coverage for the EVAP tube has been enhanced to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be completely blocked. All other warranty terms, limitations and conditions remain unchanged.
How to tell if your vehicle has a completely blocked EVAP tube
If you routinely experience difficulty fueling your vehicle at different fuel stations, such as the filling nozzle consistently shuts off every few seconds, you should follow instructions below.
What you should do if your vehicle is OK (common)
No retailer visit is required – you do not need to visit your INFINITI retailer or take any additional action unless you routinely experience difficulty fueling your vehicle at different fuel stations.
What you should do if your vehicle has a completely blocked EVAP tube (uncommon)
- Please call to make an appointment and bring your vehicle in with ¼ tank of fuel or less (please do not bring your vehicle in for service with a full tank).
- Your INFINITI retailer will inspect the EVAP tube and if the EVAP tube is confirmed completely blocked, remedy it under this warranty enhancement.
- If your EVAP tube is not completely blocked, the warranty enhancement does not If your vehicle requires other service from your INFINITI retailer, regular service charges may apply (to be confirmed by your INFINITI retailer).
What to do if you paid for previous repairs
If you previously paid to remedy complete EVAP tube blockage within 15 years or 150,000 miles (whichever occurred first), you may be eligible for reimbursement of this expense, even if your vehicle is now beyond the limits of the warranty enhancement (15Y/150K). Please go to the Reimbursement Page for complete information and instructions including the Reimbursement Claim Form.
Please note that the reimbursement is only applicable to the evaporative emission vapor vent tube in the confirmed event of a complete blockage.
FAQ’s
In very rare circumstances, a complete blockage could develop in the EVAP tube located between the duel tank and the evaporative emission canister. Your vehicle’s On-Board Diagnostic (OBD) system may not always detect complete EVAP tube blockage.
INFINITI will enhance the emission warranty coverage on this vapor vent tube to 15 years or 150,000 miles, whichever occurs first, to cover repairs if the tube is found to be completely blocked.
If you routinely experience difficulty fueling your vehicle at different fuel stations, such as the filling nozzle consistently shuts off every few seconds, you should follow instructions below:
- What you should do if your vehicle is OK (common)
- No retailer visit is required – you do not need to visit your INFINITI retailer or take any additional action unless you routinely experience difficulty fueling your vehicle at different fuel stations.
- What you should do if your vehicle has a completely blocked EVAP tube (uncommon)
- 1. Please call to make an appointment and bring your vehicle in with ¼ tank of fuel or less (please do not bring your vehicle in for service with a full tank).
- 2. Your INFINITI retailer will inspect the EVAP tube and if the EVAP tube is confirmed completely blocked, remedy it under this warranty enhancement.
If your EVAP tube is not completely blocked, the warranty enhancement does not apply. If your vehicle requires other service from your INFINITI retailer, regular service charges may apply (to be confirmed by your INFINITI retailer).
All owners of record are being notified in a phased mailing schedule that began in March 2017.
No parts are required for this warranty enhancement. If a completely blocked evaporative vapor vent tube does exist, you may go to any INFINITI retailer for assessment. Please note this condition is not intermittent and will occur at any refueling station at different pumps.
Yes.
No rental is required for this warranty enhancement.
No. The warranty policy enhancement is meant to increase your confidence in INFINITI as a company and in your vehicle.
No.
No.
Most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are also affected.
You may also submit your reimbursement form via email or fax by downloading and completing the following form:
Claim_Form_Infiniti_MY-2003-to-2017-Evaporative-Emission-Vapor.pdf
Infiniti Client Services
PO Box 685003
Franklin, TN 37068-5003
Phone: 1-888-833-3216
Hours of operation: 7am – 7pm (CT) Monday – Saturday