M56 QX56 Timing Chain

Infiniti is committed to providing the highest levels of product safety, quality and client satisfaction. With that in mind, we want to bring to your attention important information regarding a voluntary service campaign that is being conducted by Infiniti to replace the engine timing chain on your vehicle.

M56 QX56 Timing Chain

Infiniti is committed to providing the highest levels of product safety, quality and client satisfaction. With that in mind, we want to bring to your attention important information regarding a voluntary service campaign that is being conducted by Infiniti to replace the engine timing chain on your vehicle.

Dear Infiniti [M56 QX56] Owner:

Infiniti is committed to providing the highest levels of product safety, quality and client satisfaction. With that in mind, we want to bring to your attention important information regarding a voluntary service campaign that is being conducted by Infiniti to replace the engine timing chain on your vehicle.

REASON FOR SERVICE CAMPAIGN

In some of the affected vehicles, the timing chain may deteriorate over time and distort. If this occurs, you will hear abnormal noises from your engine, which may sound like a rattle or ticking. If the abnormal engine noise continues, over time the engine could be damaged.

WHAT INFINITI WILL DO

To ensure your continued satisfaction and confidence in your vehicle, your authorized Infiniti retailer will replace the timing chain, two chain-guides, and crank-sprocket at no charge to you for parts or labor. This repair will usually take more than one business day to complete, but your Infiniti retailer may require your vehicle for a longer period of time based upon their work schedule. If necessary, your Infiniti retailer will provide you with a courtesy vehicle at no additional charge while your vehicle is being repaired.

WHAT YOU SHOULD DO

Infiniti encourages you to contact an authorized Infiniti retailer at your earliest convenience in order to arrange an appointment.

We understand your time is valuable so your retailer will work with you to make this service as convenient as possible. To minimize any inconvenience to you, it is important that you have an appointment before bringing your vehicle to the Infiniti retailer for service. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti retailer.

If you have paid to have your timing chain replaced prior to this letter, you may be eligible for reimbursement of the repair expense.  For reimbursement requests, https://nna.secure.force.com/CampaignClaimForms/TimingReimbursement.

Should you have any questions, our representatives would be pleased to assist you.

Call 1-800-662-6200 Option 7/ Option 2

Visit http://www.infinitiusa.com

FAQ’s

No, there is no safety defect. This is a service campaign being conducted to ensure client satisfaction. The vehicle will still meet and exceed applicable safety standards and no safety issue exists.

No, but retailers are requested to perform this campaign on affected vehicles in their inventories prior to sale to ensure client satisfaction.

In some of the affected vehicles, the timing chain may deteriorate over time and distort. If this occurs, clients will hear abnormal noises from the engine, which may sound like a rattle or ticking. If the abnormal engine noise continues, over time the engine could be damaged. Infiniti is performing this repair at no expense to affected clients for parts and labor to help ensure continued satisfaction with their Infiniti vehicle.

Infiniti will replace the engine timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. If it is determined that the timing chain has caused damage to the engine, the engine will be replaced at no charge to the client for parts and labor.

This repair will usually take more than 1 business day to complete, but the Infiniti retailer may require the vehicle for a longer period of time based upon their work schedule.

Infiniti began notifying owners of all potentially affected vehicles in May, 2016 via U.S. Mail.

Yes.

Yes. Infiniti recommends clients contact an authorized Infiniti retailer for an appointment to have this service campaign performed at their earliest convenience upon receipt of notification.

We apologize for any inconvenience this may have caused. The repair will correct this condition. As the condition will be corrected, there is no basis on which to repurchase or offer you a replacement vehicle.

No, any authorized Infiniti retailer is able to perform this service.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

Clients may be eligible for reimbursement for any repairs that were previously performed for this issue.  Contact Infiniti Consumer Affairs @ 1-800-662-6200, option 7/option 2 or click here to start the reimbursement process once you have gathered the following necessary documentation:

  • Repair order(s)
  • Proof of payment (may be on repair order(s))
  • Proof of ownership if repair is over $1,000

A total of 59,109 vehicles are potentially affected.

Region
USA 44,974
CANADA 1,502
CHINA 2,500
EUROPE 10,000
GUAM 26
PUERTO RICO 107
TOTAL 59,109

For information on open recall and service campaigns on your vehicle, please click here.

You can contact the Infiniti Consumer Affairs Department for further assistance. The toll free number is 1-800-662-6200, option 7/option 2.

If you would like to submit your documents online, please click here.

You may also submit your reimbursement form via email or fax by downloading and completing the following form:
M56-Timing-Chain-Safety-Recall-Campaign-Claim-Form.pdf

Infiniti Client Services

PO Box 685003
Franklin, TN 37068-5003
Phone: 1-888-833-3216

Hours of operation: 7am – 7pm (CT) Monday – Saturday